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After messing with Gaze SDK for a while, the eye tracker seems no longer respond to “tobiigaze_get_connected_eye_tracker()” function calls. Returned error code is TOBIIGAZE_ERROR_NOT_CONNECTED.
Here’s a list of output:
‘MinimalCalibration.exe’ (Win32): Loaded ‘D:\repo\TobiiGazeSdk\x64\Samples\Debug\MinimalCalibration.exe’. Symbols loaded.
…
First-chance exception at 0x00007FF9B53D1F28 in MinimalCalibration.exe: Microsoft C++ exception: tgc::tobii_sdk_exception at memory location 0x0000003C9B31E848.
‘MinimalCalibration.exe’ (Win32): Loaded ‘C:\Windows\System32\mswsock.dll’. Cannot find or open the PDB file.
The thread 0x730 has exited with code 0 (0x0).
The thread 0x1630 has exited with code 0 (0x0).
The thread 0x1b94 has exited with code 0 (0x0).
The thread 0x740 has exited with code 0 (0x0).
The thread 0x1778 has exited with code 0 (0x0).
The thread 0x15fc has exited with code 0 (0x0).
The thread 0x16d4 has exited with code 0 (0x0).
The thread 0x1b5c has exited with code 0 (0x0).
First-chance exception at 0x00007FF9B53D1F28 in MinimalCalibration.exe: Microsoft C++ exception: tgc::tobii_sdk_exception at memory location 0x0000003C9B31FAB0.
The thread 0x14f4 has exited with code -1 (0xffffffff).
The thread 0x1998 has exited with code -1 (0xffffffff).
The thread 0x1620 has exited with code -1 (0xffffffff).
The thread 0x1618 has exited with code -1 (0xffffffff).
The program ‘[5588] MinimalCalibration.exe’ has exited with code -1 (0xffffffff).The first-chance exception was not seen before. Is there a way to reset the eye tracker? It’s basically useless now.
Hi @xzwang,
I would recommend trying to upgrade the firmware on the device using the latest version from our website.
If that fails, can you tell me if the Gaze SDK samples also fail to connect?
Have you tried on another computers just in case?
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