Home › Forums › Legacy SDKs › [Solved] Firmware update on REX yields "Failed to get device info"
- This topic has 2 replies, 2 voices, and was last updated 8 years ago by mar.
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- 14/04/2016 at 00:02 #5000marParticipant
I’m trying to update the firmware on my REX, but I’m apparently not connecting to the device. I have the REX plugged into the USB port on my PC, which is running Arch Linux.
My
fwupgrade
command outputs a 202 error. Can anyone advise me how to troubleshoot this?$ cd TobiiGazeSdk-CApi-4.1.0.806-linux64/tools/ $ LD_PRELOAD=libcurl.so.3 ./fwupgrade tobii-ttp://REXDL-030114044623 #output: /home/markham/Downloads/rexdevlaptop_firmware_1.2.4.33069.20150521.1055.root.tobiipkg ./fwupgrade: /usr/lib/libcurl.so.3: no version information available (required by ./fwupgrade) Tobii Firmware Upgrade Tool Valid Tobii package for g5 202 Error in data from device Failed to get device info
18/04/2016 at 09:09 #5043Grant [Tobii]KeymasterHi @marr,
The drivers for Linux are not as mature as those for Microsoft Windows. If you need to upgrade the firmware on the device, I would recommend you connect the unit to a Windows machine, upgrade firmware and return to your linux setup.
18/04/2016 at 20:43 #5054marParticipantThanks, @Grant. Windows worked.
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