Home Forums Game Integration Infinite screen extension not finding arma 3 config file

This topic contains 32 replies, has 13 voices, and was last updated by Profile photo of Alex [Tobii] Alex [Tobii] 8 months ago.

Viewing 15 posts - 1 through 15 (of 33 total)
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  • #4034
    Profile photo of Nick
    Nick
    Participant

    I have the infinite screen extension downloaded and it has found all my games config files that are installed except arma 3 but instead of asking for me to browse its say “you need to launch and exit the game atleast once before you start using infinite screen”. I have done that but it still saying i need to do that. I then uninstalled the software and reinstalled along with repair and that didnt work. So i uninstalled the game restored my back up and launched it then played for a bit and closed it but im still getting the message so im stumped. anyone able to help me?

    #4036
    Profile photo of Jenny [Tobii]
    Jenny [Tobii]
    Moderator

    Hi Nick (@nickel1),

    The Infinite Screen extension is a consumer product, and this forum is for discussing EyeX SDK development.
    Please contact Tobii Tech Support to get help:
    http://www.tobii.com/xperience/support/

    #4054
    Profile photo of peter pankras
    peter pankras
    Participant

    Well, I also tried to contact support but after 4 days I still don’t have a response.
    That’s why I also posted on the forum.

    #4058
    Profile photo of Nick
    Nick
    Participant
    #4069
    Profile photo of cody hendrick
    cody hendrick
    Participant

    Bump, I’m encountering the same problem.

    I’ve tried reinstalling everything at this point. im out of troubleshooting ideas.

    #4070
    Profile photo of Hakeem
    Hakeem
    Participant

    Bump, Same Issue..

    #4072
    Profile photo of Nick
    Nick
    Participant

    Just seen jester814 put this up. Havent tried it yet hopefully works

    #4073
    Profile photo of Hakeem
    Hakeem
    Participant

    I try it,But now I can see the freetrack in arma 3 ,But still not working.

    #4074
    Profile photo of Hakeem
    Hakeem
    Participant

    let me know if it works for you nick.

    #4075
    Profile photo of cody hendrick
    cody hendrick
    Participant

    Even after adjusting the profile as jester was saying, I am still receiving this particular issue in infinite screen extension “you need to launch and exit the game at least once before you start using infinite screen” i’ve tried ever basic troubleshooting idea i can think of.

    #4077
    Profile photo of Nick
    Nick
    Participant

    Im still having the issue “you need to launch and exit the game before luanching infinite screen” and ive done everything

    #4078
    Profile photo of peter pankras
    peter pankras
    Participant

    I saw the tip from jester yesterday.. but that did not work for me either.
    Although I did get ArmA3 to start without crashing again when I manually changed the freetrack variable.

    But eyeX still not working.

    After that I was unable to even start ArmA3 without crashing , even when eyeX driver and infinte screen was NOT even running.

    I had to remove all drivers and infinite screen from my system in order to get arma running again without crashing.

    #4085
    Profile photo of Hakeem
    Hakeem
    Participant

    Hopefully we get help soon..

    #4087

    I am having the same issue. I put in a help desk request and was advised to follow the installation instructions. That is a little insulting (since they are so simple, and I stated the unit worked on the desktop)

    Currently Arma 3 crashes. But if I uninstall and reinstall ALL of the tobii software it seems to fix the issue.

    #4092
    Profile photo of cody hendrick
    cody hendrick
    Participant

    Bump, im off to bed. Hoping i wake up to a response of some sort through the 3 channels i have with tobii support at this point….

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