Home Forums Eye Tracking Devices et Tobii Eye Tracker 4C connect problem

This topic contains 3 replies, has 2 voices, and was last updated by Profile photo of Grant [Tobii] Grant [Tobii] 1 week, 2 days ago.

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  • #7647
    Profile photo of tosiek
    tosiek
    Participant

    Hello. I have problem with Tobii Eye Tracker 4C. I plugged it into the USB 3.0 port on usb controller that is recommended by you (Inateck KTU3FR-4P) and it simply doesn’t work at all. I tried to plug it by extension cord and without it – nothing work. Windows says that default eyechip driver cannot be installed for some reason, and Tobii installer app do not detect my Tobii Eye Tracker 4C. It just says “but first, please connect the eye tracker” but I have it connected to the right USB 3.0 port.

    Others things like flash drivers, game conntrollers, midi controllers work perfect, without any problem.

    Please help.

    My PC:

    ASUS SABERTOOTH 990FX
    AMD FX-9590
    XFX Radeon RX 480 8Gb
    Patriot Sector5 VIPER II DDR3 4x4GB
    Inateck KTU3FR-4P USB Controller
    Windows 7 SP 1
    All drivers are up to date.

    #7648
    Profile photo of Grant [Tobii]
    Grant [Tobii]
    Moderator

    Hi @wlocz, sorry to hear about your issues.

    Certainly the first thing to investigate is the issue of Windows not being able to install the driver. Also, check your BIOS is the most up to date to ensure chipset compatibility.

    How do other USB devices function on the USB ports? I would also consider looking at the Inateck forum (or contacting their support) asking about this driver problem.

    Finally, is there some means you have to test the Tobii on another system in the unlikely event their is a hardware fault with the tracker?

    It seems the ASUS SABERTOOTH has front USB3 panels.. do they detect the Tobii Tracker?

    #7650
    Profile photo of tosiek
    tosiek
    Participant

    Thanks for your quick reply.

    Other USB devices works well (I have tested all of USB ports that my PC have) Only eye tracker doesn’t work. No matter what port I use. Tobii does not work on all of them.

    The Inateck KTU3FR-4P controller I’ve bought specially for the Tobii eye tracker. I have USB 3.0 ports on my motherboard, but it’s a ASMEDIA USB ports, which are known to not work properly with Tobii, as written on this page:

    https://help.tobii.com/hc/en-us/articles/209529749-Recommended-USB-3-0-Controllers

    I will try to test it on another computer, and update the BIOS. Maybe this helps.

    #7656
    Profile photo of Grant [Tobii]
    Grant [Tobii]
    Moderator

    Hi @wlocz, okay thanks for the update.. please keep us in the loop and let us know if you require any further assistance.

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