Home Forums EyeX Software Development dev Unable to calibrate on screen of my choosing

This topic contains 8 replies, has 2 voices, and was last updated by Profile photo of C-BER C-BER 3 months ago.

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  • #6498
    Profile photo of C-BER
    C-BER
    Participant

    I have the Tobii Eyetracker 4C, and I’m trying to calibrate it on a desktop PC with two monitors. I want to calibrate it on the largest screen, but when calibrating it defaults to the other regular screen.

    I already switched it to be the primary display and nothing changed.

    The PC cannot be turned on with just that screen connected so turning the other one off would not work.

    Any ideas on how to force the calibration to the screen of my choosing?

    #6499
    Profile photo of Alex [Tobii]
    Alex [Tobii]
    Participant

    Hi! Did you try running Display Setup in Tobii tray app?

    #6500
    Profile photo of C-BER
    C-BER
    Participant

    Yes, and it always tries to calibrate the same screen regardless of the position of the display and which one is the primary.

    #6535
    Profile photo of Alex [Tobii]
    Alex [Tobii]
    Participant

    I mean this menu. Did you try to use it (the buttons on the sides allow you to move the tracker between screens)? Tobii Tray -> Display Setup

    null

    #6536
    Profile photo of C-BER
    C-BER
    Participant

    Yes, after clicking that same menu option, that screen only appears on the left screen (and I wish to calibrate it on the right screen).

    #6537
    Profile photo of Alex [Tobii]
    Alex [Tobii]
    Participant

    Ok. Did you try clicking on this button?

    #6542
    Profile photo of C-BER
    C-BER
    Participant

    That button does not appear for me. (I would feel very silly if I had missed an obvious button like that)

    #6546
    Profile photo of Alex [Tobii]
    Alex [Tobii]
    Participant

    I reported it to the developers who work on this feature. They will look into it and may want to contact you to collect some debug info.

    #6547
    Profile photo of C-BER
    C-BER
    Participant

    Thank you very much. Whatever I can do to help.

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