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The only Tobii errors I’m seeing in the Event Viewer are complaining about not knowing where to find updates, which seems unrelated to my issue.
I installed lsusb, and it doesn’t appear to recognize the device even at the USB level, nor does it show up anywhere in Device Manager. The three red lights do flash briefly when I plug it into a USB3 port, but that’s it.
Is it possible I bricked it when I unknowingly interrupted the firmware update as I was trying different USB ports the first time I was installing it?
I do not have another PC to test it with. I submitted a bug with a dump of the PC stats. The motherboard w/ the USB3 controller is an ASUS X99-M WS w/ the Intel X99 chipset.
I looked in the Event Viewer, but I saw no messages at the time of what the failures are due to. Is there an error log stored in a text file somewhere?
I have the latest drivers. I do not know how to check the version number of the installed firmware specifically.
It used to complain nebulously about my USB 3 port, but it doesn’t do that anymore. Now it just does the forever-initializing thing. The red lights do come on when it’s trying to create the user profile, but otherwise, no workie.
Could I ask that you up the geeky verbosity on your error messages and that you add a dead man’s switch for when it hangs too long and print out a geeky, verbose error message to offer us some clue as to what it was waiting on? Instrumentation ftw.
