Home Forums Eye Tracking Devices Eye tracker 4c Disconnecting after a few minutes. Reply To: Eye tracker 4c Disconnecting after a few minutes.

#10780
Pat
Participant

Just to add, after a restart and when the 4C is connected – it appears to be working fine at the desktop for an extended period of time. No disconnections, no errors in the event viewer.

However as soon as a game is loaded, the disconnection issues begin. Sometimes it takes a few minutes and other times it occurs instantly.

Even after quitting the games and returning to the desktop, the connection issue remains. The 4C lights up, but No Tracker Detected. The only way to regain ‘desktop’ functionality is to either uninstall and reinstall the Core Software or to do a system restart.

If this were simply a hardware issue I’d expect that regaining ‘desktop’ functionality would not be possible upon every restart or be so replicable.