Home Forums Eye Tracking Devices Tobii 4c connected correctly? Reply To: Tobii 4c connected correctly?

Darren Piercy

I tried to install the latest version but it said I already had the software it didn’t update and using the update tab also ran into problems. So at that point I uninstalled the software and ghost software (everything). Installed a fresh copy of everything (Installed as Admin) I’ve plugged it in USB 2.0 / 3.1 Gen1 & Gen2 and get the same results
Yes: I can do everything, change settings calibrate the software Interact with the software every way but the results remain the same as below.

Hardware: To Be Filled By O.E.M., CPU: Intel(R) Core(TM) i9-7940X CPU @ 3.10GHz, RAM: 32GB
OS Version: Microsoft Windows [Version 10.0.17763.0] x64
Tobii Eye Tracking Core SW
Eye tracker model IS4 Large Peripheral
Serial number IS404-100108312514
Firmware 2.27.0-4014648
Tobii Controller Core Not available
Tobii USB Service Not available
Tobii Controller Driver 2.0.4
Tobii Service
Tobii Engine
Tobii Config
Tobii Interaction
Tobii Face Authentication for Windows Hello
Tobii Eye Tracker HID 1.9.862.0
Tobii Device 1.9.862.0
Tobii Overview
Tobii Intro

Any idea what to try next> ?