Hi @chige12 and sorry to hear about your issues. Please be aware that the Tobii Pro SDK is part of the Tobii Pro business department.
This forum is principally intended for support with the Consumer level Tobii Eye Trackers (4C, Eyex) and their associated SDK’s.
Please kindly get in touch with Tobii Pro Support team directly @ http://www.tobiipro.com/contact/contact-support/ for an
answer to your query.
Apologies for the inconvenience and thanks for your understanding.