Home Forums Eye Tracking Devices Windows 10 won't turn screen off and sleep Reply To: Windows 10 won't turn screen off and sleep

Grant [Tobii]

Hi @ryanburnsred, sorry to hear about your issues and thanks for the detailed problem report. Can you confirm if something as simple as a Screen Saver works properly? If not, it would seem that something is sending a signal to the PC to prevent an inactive state.

Does the issue persist if the Eye Tracker itself is connected or not? I assume that if you uninstall the Tobii Software, the problem is gone?
Might also be an idea to ensure your Windows 10 is fully up to date and that any USB chipset drivers and BIOS are similarly updated.

Unfortunately, this issue has not previously been reported, but hopefully, we can find a solution for you promptly.