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16/12/2019 at 16:05 #12486
Hi @tommybayshore, sorry to hear about the issues you are facing.. certainly this is not typical behaviour and could possibly indicate an issue with the supplied hardware. Accordingly, we would recommend for a problem of this severity you get in touch with the manufacturer directly to see what services of repair they can provide.
Aside from that, be sure that the firmware on both the eye tracker and laptop BIOS are fully up to date as well as the Tobii Eye Tracking Core Software.
Please do let us know if repair is not an option and perhaps we can investigate further.