Thanks. Knowing where that log was allowed me to troubleshoot it myself. The error in my log was:
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Application start date: 5/28/2014
Application start time: 8:55:24 PM
Product version: 0.8.16
Package type: OEM
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8:55:24 PM INFO Start Tobii EyeX installer.
8:55:24 PM INFO ServiceInstallTarget created for service TobiiUSBService.
8:55:24 PM INFO ServiceInstallTarget created for service Tobii EyeX Controller Service.
8:55:24 PM WARNING ‘C:\Users\Christopher\AppData\Local\Temp\tobii-114428205521\AdditionalComponents\components.xml’ not found.
8:56:53 PM INFO InstallationPageModel: Preparing for installation.
8:56:53 PM INFO InstallationPageModel: Target: Tobii USB Service
8:57:53 PM ERROR Installation failed for file: C:\Users\Christopher\AppData\Local\Temp\tobii-114428205521\CoreComponents\TobiiUSBService_1.3.2.45.msi
Tobii.InstallationGuide.InstallationException: The Windows Installer service is busy. Try again when the running installation process has finished.
at Tobii.InstallationGuide.InstallationTarget.DoInstall(TimeSpan timeout)
8:57:53 PM INFO InstallationPageModel: Target finished.
8:57:53 PM INFO InstallationPageModel: Target: Tobii EyeX Controller Driver
8:58:53 PM ERROR Installation failed for file: C:\Users\Christopher\AppData\Local\Temp\tobii-114428205521\CoreComponents\TobiiIS3Driver_0.9.3.msi
Tobii.InstallationGuide.InstallationException: The Windows Installer service is busy. Try again when the running installation process has finished.
at Tobii.InstallationGuide.InstallationTarget.DoInstall(TimeSpan timeout)
8:58:53 PM INFO InstallationPageModel: Target finished.
8:58:53 PM INFO InstallationPageModel: Target: Tobii EyeX Controller Service
8:59:53 PM ERROR Installation failed for file: C:\Users\Christopher\AppData\Local\Temp\tobii-114428205521\CoreComponents\TobiiIS3TetServer_0.9.7.msi
Tobii.InstallationGuide.InstallationException: The Windows Installer service is busy. Try again when the running installation process has finished.
at Tobii.InstallationGuide.InstallationTarget.DoInstall(TimeSpan timeout)
8:59:53 PM INFO InstallationPageModel: Target finished.
8:59:53 PM INFO InstallationPageModel: Target: Tobii EyeX
9:00:53 PM ERROR Installation failed for file: C:\Users\Christopher\AppData\Local\Temp\tobii-114428205521\CoreComponents\EyeX_0.8.16.811-alpha.msi
Tobii.InstallationGuide.InstallationException: The Windows Installer service is busy. Try again when the running installation process has finished.
at Tobii.InstallationGuide.InstallationTarget.DoInstall(TimeSpan timeout)
9:00:53 PM INFO InstallationPageModel: Target finished.
9:00:53 PM INFO InstallationPageModel: All installation targets have finished but not all of them succeeded.
9:00:56 PM WARNING Tobii EyeX installer instance already active. Switch to existing instance.
So, I went to an Admin Command Line to ensure that the Windows Installer Service was running and after I did this command: “net start MSIServer”, the installer worked. Maybe the installer could handle this error by running that command in the background as it was a simple fix. I am still a bit confused on why no other installers have giving me an issue like this.
Here is the KB Article link: http://support.microsoft.com/kb/2642495