I have also a problem like that, but at my InstallationGuide.log is written:
=======================================
Application start date: 08.07.2014
Application start time: 20:21:59
Product version: 0.8.17
Package type: OEM
=======================================
20:22:00 INFO Start Tobii EyeX installer.
20:22:00 INFO ServiceInstallTarget created for service TobiiUSBService.
20:22:00 INFO ServiceInstallTarget created for service Tobii EyeX Controller Service.
20:22:00 WARNING ‘D:\Users\Tobi_Spiel\AppData\Local\Temp\tobii-11468202154\AdditionalComponents\components.xml’ not found.
20:22:33 INFO InstallationPageModel: Preparing for installation.
20:22:33 INFO InstallationPageModel: Target: Tobii USB Service
20:22:33 INFO MSI file installation starting: ‘D:\Users\Tobi_Spiel\AppData\Local\Temp\tobii-11468202154\CoreComponents\TobiiUSBService_1.3.2.45.msi REBOOT=ReallySuppress ALLUSERS=1’.
20:22:34 INFO MSI installation succeeded (version 1.3.2.45).
20:22:34 INFO MSI installation was successful.
20:22:34 INFO Wait for service TobiiUSBService to be up and running…
20:22:34 INFO ServiceController: Service TobiiUSBService serviceExists=True
20:22:34 INFO ServiceController: Service TobiiUSBService isRunning=True, status=Running
20:22:34 INFO InstallationPageModel: Target finished.
20:22:34 INFO InstallationPageModel: Target: Tobii EyeX Controller Driver
20:22:34 INFO MSI file installation starting: ‘D:\Users\Tobi_Spiel\AppData\Local\Temp\tobii-11468202154\CoreComponents\TobiiIS3Driver_0.9.4.msi REBOOT=ReallySuppress ALLUSERS=1’.
20:22:35 INFO MSI installation succeeded (version 0.9.4).
20:22:35 INFO MSI installation was successful.
20:22:35 INFO InstallationPageModel: Target finished.
20:22:35 INFO InstallationPageModel: Target: Tobii EyeX Controller Service
20:22:35 INFO MSI file installation starting: ‘D:\Users\Tobi_Spiel\AppData\Local\Temp\tobii-11468202154\CoreComponents\TobiiIS3TetServer_0.9.8.msi REBOOT=ReallySuppress ALLUSERS=1’.
20:22:39 INFO MSI installation succeeded (version 0.9.8).
20:22:39 INFO MSI installation was successful.
20:22:39 INFO Wait for service Tobii EyeX Controller Service to be up and running…
20:22:39 INFO ServiceController: Service Tobii EyeX Controller Service serviceExists=True
20:22:39 INFO ServiceController: Service Tobii EyeX Controller Service isRunning=True, status=Running
20:22:39 INFO InstallationPageModel: Target finished.
20:22:39 INFO InstallationPageModel: Target: Tobii EyeX
20:22:39 INFO MSI file installation starting: ‘D:\Users\Tobi_Spiel\AppData\Local\Temp\tobii-11468202154\CoreComponents\EyeX_0.8.17.1196-alpha.msi REBOOT=ReallySuppress ALLUSERS=1’.
20:22:45 ERROR Microsoft Installer error code 1603.
20:22:45 ERROR Installation failed for file: D:\Users\Tobi_Spiel\AppData\Local\Temp\tobii-11468202154\CoreComponents\EyeX_0.8.17.1196-alpha.msi
Tobii.InstallationGuide.InstallationException: Could not install the installer package ‘D:\Users\Tobi_Spiel\AppData\Local\Temp\tobii-11468202154\CoreComponents\EyeX_0.8.17.1196-alpha.msi’: Schwerwiegender Fehler bei der Installation.
bei Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.RunInstaller()
bei Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.DoSpecificTargetInstallation()
bei Tobii.InstallationGuide.InstallationTarget.DoInstall(TimeSpan timeout)
Microsoft.Deployment.WindowsInstaller.InstallerException: Schwerwiegender Fehler bei der Installation.
bei Microsoft.Deployment.WindowsInstaller.Installer.CheckInstallResult(UInt32 ret)
bei Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.RunInstaller()
20:22:45 INFO InstallationPageModel: Target finished.
20:22:45 INFO InstallationPageModel: All installation targets have finished but not all of them succeeded.
Please Help I’ve tried to do that with the cmd command: “net start MSIServer”, but it says that it’s already runnig.