Home Forums Eye Tracking Devices Installer – "We're sorry: An error occured installing Tobii…" Reply To: Installer – "We're sorry: An error occured installing Tobii…"

#1335
Luis
Participant

I am facing the same problem. Bellow is my log

19:34:05 INFO MSI file installation starting: ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-114610193352\CoreComponents\EyeX_0.8.17.1196-alpha.msi REBOOT=ReallySuppress ALLUSERS=1’.
19:34:06 ERROR Microsoft Installer error code 1603.
19:34:06 ERROR Installation failed for file: C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-114610193352\CoreComponents\EyeX_0.8.17.1196-alpha.msi
Tobii.InstallationGuide.InstallationException: Could not install the installer package ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-114610193352\CoreComponents\EyeX_0.8.17.1196-alpha.msi’: Erro fatal durante a instalação.
em Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.RunInstaller()
em Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.DoSpecificTargetInstallation()
em Tobii.InstallationGuide.InstallationTarget.DoInstall(TimeSpan timeout)
Microsoft.Deployment.WindowsInstaller.InstallerException: Erro fatal durante a instalação.
em Microsoft.Deployment.WindowsInstaller.Installer.CheckInstallResult(UInt32 ret)
em Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.RunInstaller()
19:34:06 INFO InstallationPageModel: Target finished.
19:34:06 INFO InstallationPageModel: All installation targets have finished but not all of them succeeded.

=======================================
Application start date: 10/07/2014
Application start time: 19:36:04
Product version: 0.8.17
Package type: OEM
=======================================

19:36:04 INFO Start Tobii EyeX installer.
19:36:04 INFO ServiceInstallTarget created for service TobiiUSBService.
19:36:04 INFO ServiceInstallTarget created for service Tobii EyeX Controller Service.
19:36:04 WARNING ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-11461019360\AdditionalComponents\components.xml’ not found.
19:36:06 INFO InstallationPageModel: Preparing for installation.
19:36:06 INFO InstallationPageModel: Target: Tobii USB Service
19:36:06 INFO MSI file installation starting: ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-11461019360\CoreComponents\TobiiUSBService_1.3.2.45.msi REBOOT=ReallySuppress ALLUSERS=1’.
19:36:06 INFO MSI installation succeeded (version 1.3.2.45).
19:36:06 INFO MSI installation was successful.
19:36:06 INFO Wait for service TobiiUSBService to be up and running…
19:36:06 INFO ServiceController: Service TobiiUSBService serviceExists=True
19:36:06 INFO ServiceController: Service TobiiUSBService isRunning=True, status=Running
19:36:07 INFO InstallationPageModel: Target finished.
19:36:07 INFO InstallationPageModel: Target: Tobii EyeX Controller Driver
19:36:07 INFO MSI file installation starting: ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-11461019360\CoreComponents\TobiiIS3Driver_0.9.4.msi REBOOT=ReallySuppress ALLUSERS=1’.
19:36:07 INFO MSI installation succeeded (version 0.9.4).
19:36:07 INFO MSI installation was successful.
19:36:07 INFO InstallationPageModel: Target finished.
19:36:07 INFO InstallationPageModel: Target: Tobii EyeX Controller Service
19:36:07 INFO MSI file installation starting: ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-11461019360\CoreComponents\TobiiIS3TetServer_0.9.8.msi REBOOT=ReallySuppress ALLUSERS=1’.
19:36:07 INFO MSI installation succeeded (version 0.9.8).
19:36:07 INFO MSI installation was successful.
19:36:07 INFO Wait for service Tobii EyeX Controller Service to be up and running…
19:36:07 INFO ServiceController: Service Tobii EyeX Controller Service serviceExists=True
19:36:07 INFO ServiceController: Service Tobii EyeX Controller Service isRunning=True, status=Running
19:36:08 INFO InstallationPageModel: Target finished.
19:36:08 INFO InstallationPageModel: Target: Tobii EyeX
19:36:08 INFO MSI file installation starting: ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-11461019360\CoreComponents\EyeX_0.8.17.1196-alpha.msi REBOOT=ReallySuppress ALLUSERS=1’.
19:36:09 ERROR Microsoft Installer error code 1603.
19:36:09 ERROR Installation failed for file: C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-11461019360\CoreComponents\EyeX_0.8.17.1196-alpha.msi
Tobii.InstallationGuide.InstallationException: Could not install the installer package ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-11461019360\CoreComponents\EyeX_0.8.17.1196-alpha.msi’: Erro fatal durante a instalação.
em Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.RunInstaller()
em Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.DoSpecificTargetInstallation()
em Tobii.InstallationGuide.InstallationTarget.DoInstall(TimeSpan timeout)
Microsoft.Deployment.WindowsInstaller.InstallerException: Erro fatal durante a instalação.
em Microsoft.Deployment.WindowsInstaller.Installer.CheckInstallResult(UInt32 ret)
em Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.RunInstaller()
19:36:09 INFO InstallationPageModel: Target finished.
19:36:09 INFO InstallationPageModel: All installation targets have finished but not all of them succeeded.

=======================================
Application start date: 10/07/2014
Application start time: 19:45:41
Product version: 0.8.17
Package type: OEM
=======================================

19:45:41 INFO Start Tobii EyeX installer.
19:45:41 INFO ServiceInstallTarget created for service TobiiUSBService.
19:45:41 INFO ServiceInstallTarget created for service Tobii EyeX Controller Service.
19:45:41 WARNING ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-114610194538\AdditionalComponents\components.xml’ not found.
19:45:44 INFO InstallationPageModel: Preparing for installation.
19:45:44 INFO InstallationPageModel: Target: Tobii USB Service
19:45:44 INFO MSI file installation starting: ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-114610194538\CoreComponents\TobiiUSBService_1.3.2.45.msi REBOOT=ReallySuppress ALLUSERS=1’.
19:45:46 INFO MSI installation succeeded (version 1.3.2.45).
19:45:46 INFO MSI installation was successful.
19:45:46 INFO Wait for service TobiiUSBService to be up and running…
19:45:46 INFO ServiceController: Service TobiiUSBService serviceExists=True
19:45:46 INFO ServiceController: Service TobiiUSBService isRunning=True, status=Running
19:45:46 INFO InstallationPageModel: Target finished.
19:45:46 INFO InstallationPageModel: Target: Tobii EyeX Controller Driver
19:45:46 INFO MSI file installation starting: ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-114610194538\CoreComponents\TobiiIS3Driver_0.9.4.msi REBOOT=ReallySuppress ALLUSERS=1’.
19:45:47 INFO MSI installation succeeded (version 0.9.4).
19:45:47 INFO MSI installation was successful.
19:45:47 INFO InstallationPageModel: Target finished.
19:45:47 INFO InstallationPageModel: Target: Tobii EyeX Controller Service
19:45:47 INFO MSI file installation starting: ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-114610194538\CoreComponents\TobiiIS3TetServer_0.9.8.msi REBOOT=ReallySuppress ALLUSERS=1’.
19:45:48 INFO MSI installation succeeded (version 0.9.8).
19:45:48 INFO MSI installation was successful.
19:45:48 INFO Wait for service Tobii EyeX Controller Service to be up and running…
19:45:48 INFO ServiceController: Service Tobii EyeX Controller Service serviceExists=True
19:45:48 INFO ServiceController: Service Tobii EyeX Controller Service isRunning=True, status=Running
19:45:48 INFO InstallationPageModel: Target finished.
19:45:48 INFO InstallationPageModel: Target: Tobii EyeX
19:45:48 INFO MSI file installation starting: ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-114610194538\CoreComponents\EyeX_0.8.17.1196-alpha.msi REBOOT=ReallySuppress ALLUSERS=1’.
19:45:49 ERROR Microsoft Installer error code 1603.
19:45:49 ERROR Installation failed for file: C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-114610194538\CoreComponents\EyeX_0.8.17.1196-alpha.msi
Tobii.InstallationGuide.InstallationException: Could not install the installer package ‘C:\Users\milen_000.HP-CASA\AppData\Local\Temp\tobii-114610194538\CoreComponents\EyeX_0.8.17.1196-alpha.msi’: Erro fatal durante a instalação.
em Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.RunInstaller()
em Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.DoSpecificTargetInstallation()
em Tobii.InstallationGuide.InstallationTarget.DoInstall(TimeSpan timeout)
Microsoft.Deployment.WindowsInstaller.InstallerException: Erro fatal durante a instalação.
em Microsoft.Deployment.WindowsInstaller.Installer.CheckInstallResult(UInt32 ret)
em Tobii.InstallationGuide.MicrosoftInstallerInstallationTarget.RunInstaller()
19:45:49 INFO InstallationPageModel: Target finished.
19:45:49 INFO InstallationPageModel: All installation targets have finished but not all of them succeeded.