@James
By chance would you happen to know where I could get a older copy of the software? I just got mine today and I have getting the same issues as listed above. When I check for firmware status and such it appears it is not even applying the update/reading the device is hooked up. I have updated my usb3.0 drivers (They are intel) and still no luck. I have fully tested my usb 3.0 ports with 2 3.0 USB Hard drives both pulling well over 125mb/s during transfers.
This is on a windows 7 x64 box. Any help would be greatly appreciated.