Hi @ac2020, and thanks for your query. For questions relating to the Tobii Dynavox range of eye trackers such as the Tobii PCEye Mini & PCEye Plus (Which belong to a separate business unit from Tobii Tech) we would kindly ask that you please speak with the Dynavox Support team directly @ https://www.tobiidynavox.com/about/contact/contact-technical-support/ by selecting your country of origin and a member of the team there will get back to you.
Thanks for your understanding and best wishes.