Home Forums Eye Tracking Devices Installer – "We're sorry: An error occured installing Tobii…" Reply To: Installer – "We're sorry: An error occured installing Tobii…"

Jenny [Tobii]

@Tobias, Luis

Have you tried restoring the Windows Installer registry settings as well?

How to restore the settings on Win 7 is described in the KB article Christopher Gracia referred to above:

I also read this KB article about error 1603: http://support.microsoft.com/kb/834484

I’m wondering if corrupted registry settings for the Windows Installer could cause permission problems that result in an error 1603?

Maybe it can cause the problem seen by Lander (#1334) as well?

We in the EyeX team at Tobii are of course also looking into things at our side, but since error 1603 is a generic and unspecific error it doesn’t give us any clue where to look for a problem. It doesn’t tell us if it is a problem with our installer or if something in the environments of the specific computers have been corrupted.

In the case of Fezile (#1376), it seems it was caused by something that was corrupted in the environment of the specific computer.