Thanks all for the quick response. It seems to be something with the Display/firmware that is causing the issue. I am pasting the Tobii.Configuration.log data for the calibration process.
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Application start date: 8/13/2014
Application start time: 10:17:09 AM
Product version: 0.8.17
Package type: OEM
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10:17:09 AM INFO Start Tobii Configuration Application.
10:17:09 AM INFO InteractionContext_1.TransportLayerConnecting…
10:17:09 AM INFO InteractionContext_1.TransportLayerConnected!
10:17:09 AM INFO ServerStateStore: Load server states
10:17:09 AM INFO TetConfig: DisplayDevices::GetDisplayDeviceName(173) Message=No displayDeviceName found for index 1
10:17:09 AM INFO TetConfig: DisplayDevices::GetMonitorDeviceName(206) Message=No Monitor Device Name found for display name \\.\DISPLAY1 and index 1
10:17:09 AM INFO TetConfig: DisplayDevices::GetDisplayDeviceName(173) Message=No displayDeviceName found for index 1
10:17:09 AM INFO ResolveConfigurationFlow: Run
10:17:09 AM INFO CalibrationFlow: Run
10:17:14 AM INFO Flow navigator: step – Tobii.EyeTracking.Common.Calibration.ViewModels.EyesPositioningViewModel, index – 0 activated
10:17:14 AM INFO EyesPositioningViewModel: Activate
10:17:14 AM INFO EyesPositioningViewModel: Activated
10:17:14 AM INFO EyesPositioningViewModel: Start
10:17:14 AM INFO EyesPositioningViewModel: Stop
10:17:14 AM INFO EyesPositioningViewModel: Stopped
10:17:14 AM INFO EyesPositioningViewModel: Started
10:17:18 AM INFO EyesPositioningViewModel: Stop
10:17:18 AM INFO EyesPositioningViewModel: Stopped
10:17:18 AM INFO EyesPositioningViewModel: Deactivate
10:17:18 AM INFO EyesPositioningViewModel: Deactivated
10:17:18 AM INFO Flow navigator: step – Tobii.EyeTracking.Common.Calibration.ViewModels.CalibrationProcessViewModel, index – 1 activated
10:17:18 AM INFO CalibrationProcessViewModel: start calibration
10:17:18 AM INFO CalibrationProcess: StartCalibrationProcessLoop calibration
10:17:18 AM INFO CalibrationProcessViewModel: show stimuli – 0.5,0.5
10:17:23 AM INFO CalibrationProcessViewModel: show stimuli – 0.9,0.5
10:17:25 AM INFO CalibrationProcessViewModel: show stimuli – 0.9,0.1
10:17:28 AM INFO CalibrationProcessViewModel: show stimuli – 0.5,0.1
10:17:30 AM INFO CalibrationProcessViewModel: show stimuli – 0.1,0.1
10:17:33 AM INFO CalibrationProcessViewModel: show stimuli – 0.1,0.5
10:17:35 AM INFO CalibrationProcessViewModel: show stimuli – 0.1,0.9
10:17:38 AM INFO CalibrationProcessViewModel: show stimuli – 0.5,0.9
10:17:40 AM INFO CalibrationProcessViewModel: show stimuli – 0.9,0.9
10:17:43 AM INFO CalibrationProcess: Computing calibration
10:17:43 AM INFO CalibrationProcessViewModel: start computing result
10:17:45 AM INFO CalibrationProcess: Failed calibration with exceptionTobii.Gaze.Core.EyeTrackerException: Firmware error: Operation failed. (error code FirmwareOperationFailed).
at Tobii.EyeTracking.Common.EyeTrackerConnection.EyeTrackerEtcc.ComputeCalibration()
at Tobii.EyeTracking.Common.Calibration.CalibrationProcess.ComputeCalibration()
at Tobii.EyeTracking.Common.Calibration.CalibrationProcess.CalibrationProcessLoop(Uri eyeTrackerUrl, Point2D[] calibrationPoints, CancellationToken cancellationToken, Boolean recalibrate)
10:17:45 AM INFO CalibrationProcessViewModel: calibration process completed, result – AllPointsFailed
10:17:45 AM INFO CalibrationProcessViewModel: stop calibration process.
10:17:45 AM INFO CalibrationProcess: Stop
10:17:45 AM INFO Flow navigator: step – Tobii.EyeTracking.ControlPanel.Calibration.ViewModels.CalibrationProcessFailedResultViewModel, index – 3 activated
10:17:47 AM INFO CalibrationProcessFailedResultViewModel: Cancel
10:17:47 AM INFO CalibrationViewModel: StopCalibration
10:17:47 AM INFO EyesPositioningViewModel: Stop
10:17:47 AM INFO EyesPositioningViewModel: Stopped
10:17:47 AM INFO CalibrationProcessViewModel: stop
10:17:47 AM INFO CalibrationProcessViewModel: stop calibration process skipped as no calibration process is active.
10:17:47 AM ERROR CalibrationFlow: Calibration was aborted
10:17:47 AM INFO ResolveConfigurationFlow: Done
Update: I can calibrate to an extended display [After manually setting up the display] but I cannot calibrate to the normal PC display.
Any idea what might be causing this and how to resolve?