Home › Forums › Eye Tracking Devices › Cannot connect to eyetracker › Reply To: Cannot connect to eyetracker
Hi Folks,
I have same problem as Max Malloni,
After the newest firmware )(Tobii EyeX 0.10.0 (device drivers, EyeX Engine and EyeX Interaction software):
When i boot the computer the EYEX blinks one time red for 0,5 seconds and is black again (yes,it’s in the blue USB 3.0 slot 😉
In Windows the Tobii SDK shows “Searching for eye tracker” and after a while “Cannot connect to eyetracker”
I did several reboots and tried many driver-version. Without success!
I think there is some USB driver (Intel) problem too, please Help me.
USB 3.0 :
Intel(R) Corporation
Firm. version: 2.5.0.19
Microsoft Windows Hardware Compatibility Publisher
Hardware ID:
IUSB3\ROOT_HUB30&VID_8086&PID_9C31&REV_0004&SID_00011179
IUSB3\ROOT_HUB30&VID_8086&PID_9C31&REV_0004
IUSB3\ROOT_HUB30&VID_8086&PID_9C31
maybe important this:
Intel(R) 8 Series USB Enhanced Host Controller #1 – 9C26
Intel
Fim version: 9.4.0.1017
Thank you, Martin