@kmcnaught /I believe the “User presence” status just indicates if Tobii API can detect your face (or not), it’s totally irrelavant to eye gaze status. Just keep both your eyes closed and leave/return to your computer several times and you will see.
So, the root of your problem may actually be how you close your eyes. Maybe a wink, or you used a finger to help, but they all can be hard for Tobii’s algorithm to detect your face.