Home Forums Eye Tracking Devices [Solved] Eye Tracker 4C and Pro SDK Reply To: [Solved] Eye Tracker 4C and Pro SDK

#20051
Simon
Participant

Hello.

Is it standard practice for Tobii to ignore developers who follow the correct procedure to request a Research upgrade key in accordance with the licence for the Tobii Pro SDK?

Is poor customer service or anti competitive conduct a warning sign to developers to go elsewhere?

I have been waiting over a month after following exact procedure and honestly am disgraced by the lack of customer service.