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19/04/2021 at 12:57 #20172
Hi @opinnov, as you are an owner of a Tobii Pro device, you are entitled to premium support for this product and associated software including Tobii Lab Studio.
Accordingly, please kindly raise a ticket with our dedicated Tobii Pro support team @ https://www.tobiipro.com/contact/support/ and a specialist will get back to you promptly.