Home Forums Software Development Neo 2 Tobii not working unless exit and calibrate. Reply To: Neo 2 Tobii not working unless exit and calibrate.

Michael Duxbury

Update 19/05/2021:

I realised that I didn’t include the Pico “PUI” version number. We are currently running V 4.1.3.

During bug testing we’ve managed to get debug from the PICO headset, one error that we are getting rather consistently and continuously is “The Device is not supported” which appears to be a Pico error. Furthermore, in a ‘clean’ test project using the above versions of plugins the eye tracking doesn’t work at all. I’m running a few more test builds to try and narrow down the problem.

Unfortunately I’m WFH at this time and don’t have a pico headset with me for testing, so this is adding further delays to the testing cycles.

Is there any kind of conflict between the above SDK versions?

Again, we eagerly await your reply and appreciate any and all help.