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09/11/2021 at 14:00 #21284
Hi @jrgordon, sorry to hear about your troubles. Can you confirm if you are trying to access streams simultaneously from the SRanipal SDK and XR SDK? There have been reports that this causes data capture issues. Try to access only the XR Stream and let us know if this issue persists.
Also, can you confirm if there are any issues using *only* the SRanipal SDK eye data stream? (ie without XR SDK installed)
Also worth checking is if you are adjusting (or adjusted) the 6dof tracking option as this may affect the eye data streams.
In the meantime, I will dig deeper to see if this issue has been reported in the past.