Hi Kenricm, Martin and Michael,
Today we released EyeX engine 1.1.0
http://developer.tobii.com/eyex-1-1-0-and-eyex-sdk-1-2/
The EyeX Engine 1.1.0, amongst others, includes improved logging information, and with this you could help us to understand and solve the problem you face better.
Please access the “diagnostics tool” under the “About” tag in the EyeX settings panel. The tool will create a zip file with logging and system info that you can provide in communication with our support team.
http://www.tobii.com/eyex-support
Looking forward to get to the core of your problem.
Cheers,
Mattias