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Do you run EyeX Engine 1.1.0? If you do, there is a way for you to help us diagnose the problem, because we want the device to work for just about everyone.
Please access the “diagnostics tool” under the “About” tag in the EyeX settings panel. The tool will create a zip file with logging, system info, and if the problem relates to eyetracking it will include sensor image data as well, all that you can provide in communication with our support team to help us understand your problem faster.There is also some handy tips and self-help that may put you on the right track.Otherwise contact us at: