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Thanks Jonas, I will try that.
Before I do though, I have found what is probably causing all our issues! I checked the firmware of the TX120-204-…. & it’s version 1.1.19
After re-reading the latest SDK information, it requires version 2.0 or higher!
Only issue I have now is getting a copy of the newer firmware version, then getting the following question answered, is this going to stop our existing copies of Tobii Studio, Configuration Manager & Tobii Eyetracker Browser software from working? If I did that, I would not be popular with the other people who use it!