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Grant [Tobii]

Hi @doz-marc,

I would first encourage you to ensure that the very latest chipset and USB3 drivers are installed on your laptop.

I tried looking up your laptop model but Asus don’t seem to list it on their site?

Additionally, please ensure that you are not using an unpowered USB hub to share the device or any USB extension cables.

Windows 10 USB3 support seems to be more mature, so if possible, I would encourage you to go with the free upgrade that Microsoft currently offers.

I also wonder if the software you have mentioned may override/interfere with USB3 drivers already on the system? Might be an idea to uninstall any such software to see if that has an effect.