Home Forums Eye Tracking Devices Cannot connect to eyetracker Reply To: Cannot connect to eyetracker

Ian Storring

Using Device Manager and disabling and then enabling my SteelSeries Sentry (Tobii EyeX) would get me passed Initializing, which I would often get stuck on. When I try to Calibrate… I get a Windows noise like I unplugged the Eye Tracker, and it disappears from Device Manager and all lights shutoff and I can’t follow the dot. Now, if I disable and then enable the ASMedia USB 3.0 XHC that the Eye Tracker is plugged into, Eye Tracking Devices show back up in Device Manager… but I can’t continue to Calibrate. Seems like a common issue, from what I’ve been reading.