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Hi BB Sly,
Sorry you never got answer. Did you use this link? http://www.tobii.com/xperience/support/contact/
Is the Sandberg controller downloaded with the latest drivers? http://www.sandberg.it/sv-se/product/USB-3.0-Boost-PCI-Express
Be sure to download the version “Windows 8, 7, Vista, XP. ”
Please keep us updated.