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#5574
Grant [Tobii]
Keymaster

Hi @vincentnguyen,

Hm, I don’t imagine that the extender cable would be the cause of the issue however we do not generally recommend these being used unless together with a powered USB hub. At any rate, maybe you could try without the extended just to see how it goes (if it’s possible.)

Any chance you could try calibration on another user to see how that goes?