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Just for you information, I have an ASUS UX501J laptop running windows 10 and I encountered an identical issue. In the calibration phase eye-tracking worked for a few seconds before the lights on the EYE-X flickered, went out and eye-tracking stopped (closely followed by an error message). This happened every time I attempted calibration.
However, the laptop has one USB port that is suitable for charging phones etc, when I plug the EYE-X into that port it works perfectly. I surmise that the current draw was too great for the first port I tried.
For information, the USB drivers installed on the PC are from March this year (version 10.0.10586.212). I tried updating from device manager and Windows reported that the drivers were up to date.