Hi, I have what sounds like a similar issue – The ET4c works intermittently. I’ve been working with Darren from technical support and tried a number of things to no avail. I have had the device working, but it coincided with seemingly unrelated action; moving to a USB2.0 port from the USB3.0. Once I had the device working, I did not restart my rig for a few days and enjoyed hours of immersive game play. Until I had to restart. Since then, no joy regardless.
I have looked into the Tobii Service a little closer and there is a problem there, but I cannot fathom what is causing the issue. Using the Service console it reports the service is Automatic, but not running. Hit start, progress bar completes and in the Properties, it reports the service is stopped. Switched to Command Prompt (Admin) and starting the service produces the following
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C:\WINDOWS\system32>net stop "tobii service"
System error 109 has occurred.
The pipe has been ended.
C:\WINDOWS\system32>net start "tobii service"
The Tobii Service service is starting.
The Tobii Service service was started successfully.
C:\WINDOWS\system32>net stop "tobii service"
The Tobii Service service is stopping....
The Tobii Service service was stopped successfully.
C:\WINDOWS\system32>net start "tobii service"
The Tobii Service service is starting.
The Tobii Service service could not be started.
A system error has occurred.
System error 1067 has occurred.
The process terminated unexpectedly.No idea what is causing the problem. I am running the latest versions of Core and ISE (though the latter is not running until the Core functions correctly). I do not have any indication there is any functionality in the device (no infra red lights). I am running on an X99 ASUS Sabertooth mobo. I am also running out of patience with this – it would be a shame to have to return it.