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Hi Grant,

i checked drivers before post question here. all drivers are up to date, i explicitly downloaded them and installed.
No, no anti virus software does not blocks tracker. i even reverted my system to the point where tracker was working correctly..
software is installed/used as administrator.

below are events recorded when PC started –
2017-01-10 18:34:41,175 [4] DEBUG Tobii.EyeX.Common.Statistics.StatisticsLogger [(null)] – Creating statistics object.
2017-01-10 18:34:41,197 [4] DEBUG Tobii.EyeX.Common.Statistics.StatisticsLogger [(null)] – Verifying ConfigurationCore and application information.
2017-01-10 18:34:41,200 [4] DEBUG Tobii.EyeX.Common.Statistics.StatisticsLogger [(null)] – Creating objects.
2017-01-10 18:34:41,485 [4] DEBUG Tobii.EyeX.Common.Statistics.StatisticsLogger [(null)] – Statistics constructor complete.
2017-01-10 18:34:41,561 [4] WARN Tobii.EyeX.Common.Statistics.StatisticsLogger [(null)] – Unable to record entry ‘app.startup.begin’. Reason: Illegal Level parameter. Must be set and not be ALL or NONE
2017-01-10 18:34:41,562 [4] INFO Tobii.Service.TobiiService [(null)] – SetServiceStatus returned ok

2017-01-10 18:34:41,564 [4] INFO Tobii.Service.TobiiService [(null)] – Tobii Service started
Service started successfully.

then another 10-15 messages and last one is:

2017-01-10 18:34:46,335 [11] INFO Tobii.Service.TobiiService [(null)] – EyeX Service: EyeX Engine[MakeStartAttemptIgnoringBan] Process is running – Aborting…

after this message no other events.