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2017-01-12 09:29:59,834 [12] WARN Tobii.EyeX.Common.Statistics.StatisticsLogger [(null)] – Unable to record entry ‘streamengine.usages.client.disconnected’. Reason: Illegal Level parameter. Must be set and not be ALL or NONE

On 3 different devices, I get the same problem. Right now, our public facing demonstrations using Tobii EyeX all are broken. I cannot connect to this device in any method. Is this a software or hardware problem? It appears that many are having this issue.