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I have a slightly different iteration of this issue and wonder if you can help. I purchased a third party shorter cable to try to overcome the fact I have a 4 inch gap from tracker to USB port and a 1.8m cable! I plugged in the cable and it did not work and I got the USB connection error message, but now even when I use the original cable I get that message, but only in that USB port on this machine. All other combinations of tracker, cable and port on laptop and desktop are fine, only this one that I once plugged a bad cable into are affected. THe port works just fine for everything else, I can’t see that the wrong cable damaged the port or anything, it just didn’t work, but that is now permanent, which is rather annoying. Any suggestions? I uninstalled everything including drivers but it still does it.