Home Forums Game Integration sporadic problem: 4c device not found after reboot Reply To: sporadic problem: 4c device not found after reboot

Grant [Tobii]

Hi @lancervi, given the serious nature of your issue I would strongly advise you get in touch directly with Tobii Tech support @ https://help.tobii.com/hc/en-us/requests/new whereby they can obtain log files and arrange remote support as necessary.

That being said, may I ask if you tried the workaround posted above? It would also be useful to know whether connection of the Thrustmaster Warthog had any effect. Please also run “winver” from the run menu and report the precise Windows Version and please also supply the Tobii Core SW version running. Hopefully we can find a resolution to both your issues promptly.

I the meantime I will create the appropriate incident report that can hopefully speed up resolution.