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22/03/2018 at 09:05 #8034
Schaefer
Participant

Hi @Grant,

we use the tobii software since many years an had never issues with the installation process. Except yesterday.
On a completely clean new machine running Windows 10 with all updates. The tobii installation stops at 85% and then rollback everything.

The installer log:

[09FC:1AB8][2018-03-21T14:41:58]i001: Burn v3.10.2.2516, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\meiro\AppData\Local\Temp\{8875B6CF-99FA-4313-A941-CA42FD6E7534}\.cr\Tobii_Eye_Tracking_Core_v2.13.0.7241_x86.exe

319: Applied execute package: PACKAGE_Hello3Driver, result: 0x0, restart: None
[21C8:12F4][2018-03-21T14:42:25]i325: Registering dependency: {62d9243b-66de-466a-99bd-2b01fc617ec7} on package provider: {EB7EEC55-D001-4EB4-AA84-35AC2D65FD3E}, package: PACKAGE_Hello3Driver
[21C8:12F4][2018-03-21T14:42:25]i323: Registering package dependency provider: {7269D477-74B2-45A5-A9E8-06866E4DCF7E}, version: 1.5.604.0, package: PACKAGE_HIDComponent
[21C8:12F4][2018-03-21T14:42:25]i301: Applying execute package: PACKAGE_HIDComponent, action: Install, path: C:\ProgramData\Package Cache\{7269D477-74B2-45A5-A9E8-06866E4DCF7E}v1.5.604.0\HIDComponent-Tobii-Generic.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[09FC:1AB8][2018-03-21T14:42:25]e000: [CBA] Context error reported. Type=WindowsInstaller, Code=0, Package='PACKAGE_HIDComponent', Message='Microsoft Visual C++ 2015 Redistributable (x86) is missing. Please install it from Microsoft and retry the installation.'
[21C8:12F4][2018-03-21T14:42:25]e000: Error 0x80070643: Failed to install MSI package.
[21C8:12F4][2018-03-21T14:42:25]e000: Error 0x80070643: Failed to execute MSI package.
[09FC:1AB8][2018-03-21T14:42:25]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[09FC:1AB8][2018-03-21T14:42:25]i319: Applied execute package: PACKAGE_HIDComponent, result: 0x80070643, restart: None
[09FC:1AB8][2018-03-21T14:42:25]e000: Error 0x80070643: Failed to execute MSI package.
[21C8:12F4][2018-03-21T14:42:25]i318: Skipped rollback of package: PACKAGE_HIDComponent, action: Uninstall, already: Absent
[09FC:1AB8][2018-03-21T14:42:25]i319: Applied rollback package: PACKAGE_HIDComponent, result: 0x0, restart: None
[21C8:12F4][2018-03-21T14:42:25]i329: Removed package dependency provider: {7269D477-74B2-45A5-A9E8-06866E4DCF7E}, package: PACKAGE_HIDComponent
[21C8:12F4][2018-03-21T14:42:25]i326: Removed dependency: {62d9243b-66de-466a-99bd-2b01fc617ec7} on package provider: {EB7EEC55-D001-4EB4-AA84-35AC2D65FD3E}, package PACKAGE_Hello3Driver
[21C8:12F4][2018-03-21T14:42:25]i301: Applying rollback package: PACKAGE_Hello3Driver, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[09FC:1AB8][2018-03-21T14:42:28]i319: Applied rollback package: PACKAGE_Hello3Driver, result: 0x0, restart: None

Conclusion:

[09FC:1AB8][2018-03-21T14:42:36]i000: [CBA] Apply complete, status -2147023293
[09FC:21D8][2018-03-21T14:42:36]i000: [CBA] Installing page receives BurnDoneMessage: Result=Error, Status=0, Restart=None, Message=Microsoft Visual C++ 2015 Redistributable (x86) is missing. Please install it from Microsoft and retry the installation.
[09FC:21D8][2018-03-21T14:42:36]i000: [CBA] Page transition requested: INSTALLING -> InstallationError
[09FC:21D8][2018-03-21T14:42:36]i000: [CBA] Transitioning to INSTALL ERROR

This is strange because we have successfully installed the software hundreds of times. On Windows 7, 8 and 10, if the msvc2015 package would really be missing in the tobii installer, the error would have occurred very often in the past.

We fixed the problem, the same way as we fix the “tracker can no longer be switched off”-bug: Just installing the version 2.10.1.6463_x86. This version of the core software installes without complains.