Home Forums Legacy SDKs Eyes are not detected by eyetracker Reply To: Eyes are not detected by eyetracker

Grant [Tobii]

Hi @draulio, could you kindly confirm your hardware and software setup please? If indeed you are using the X2-30, this is a product belonging to Tobii Pro Business department and you should contact them regarding this @


In any event, failure to detect eyes in certain individuals may be linked to a number of factors such as particularly thick glasses, heavy makeup, droopy eyelids, facial piercings, etc so worth taking a look at these factors.