Home Forums Eye Tracking Devices [Solved] Vjoy failed to install Reply To: [Solved] Vjoy failed to install

#8369
Grant [Tobii]
Keymaster

Hi @manuelr, sorry to hear about your issues when trying to install vJoy. We depend on this third party software but we cannot fix (by altering the source code) these vJoy-problems ourselves. We have also not been able to reproduce this problem ourselves unfortunately.

I assume you have already went through the official installer guide @ https://help.tobii.com/hc/en-us/articles/209525589-Getting-started-with-Tobii-Game-Hub

The best advice we can give you as of now is to try the following:

– Make sure that you do not have a previous installation of vJoy (check under Program and Features). Uninstall and reboot if you do.

– Unplug any game controllers currently connected (joysticks, steering wheels, gamepads, etc) before installation.

– During the vJoy-installation. Uncheck all of the the “Companion Applications” (Demo vJoy Feeder application, vJoy Configuration application, vJoy Monitoring application) before continuing the installation.

If all else fails, have a look at the vJoy forum. The vJoy author is very helpful and usually very active on these forum. http://vjoystick.sourceforge.net/site/index.php/forum/4-Help

(Note: Please do not take this as us trying to shift the responsibility of these problems onto vJoy. This is purely a matter of us trying to point you in the best possible direction that will hopefully help you resolve this issue promptly)

Should the steps fail, please reply with a full system specification as this will help us diagnose better the possible cause of the problem.