Hi @drobinson, sorry to hear about your issues. It was determined we squashed this particular bug in an earlier release of the Tobii Core Software and it seems like you are running an older version.
The latest version available (June 2018) is v2.13.3 and can be download @ https://gaming.tobii.com/getstarted/?bundle=tobii-core
Please kindly update to the latest version and let us know if you still have any problems.
Thanks,