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Hi @mattsmith2, could you kindly confirm which hardware you are using for this setup? If indeed you already own a Tobii Pro Device, then it is recommended you reach to Tobii Pro support directly who can provide you a dedicated service.
You can reach them @ http://www.tobiipro.com/contact/contact-support/
Alternatively, please provide the details of your setup, and we will endeavour to assist you promptly. Thanks.