Hi @belinda, sorry to hear about your disappointing experience, but you will be happy to know that following your initial query, that we have decided to return support for calibration of the X60 in a forthcoming release of the Tobii Pro Eye Tracker Manager which we endeavour to have available for you within the coming months, hopefully around November.
Accordingly, please check with Tobii Pro Support for further details (if you have not already) and thanks for your patience whilst we try to bring you the customer experience you expect.