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As a further piece of information for you I was looking at the Device Manager. Under USB Controllers there was one that reads Unknown USB Device (Device Descriptor Request Failed). The device status had this message:

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

In Device Manager if you go to View and check Show Hidden Devices the Universal Serial Bus devices then also appears. Under this there is EyeChip. EyeChip device status has this message

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

Hope this assists your devs in solving this problem for me and others that have the same issue.