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Grant [Tobii]

Hi @kaseli sorry to hear about your issues. If you have already gone through the steps outlined in this thread which indeed covers a number of possible solutions, and still are no further forward, then kindly get in touch with Tobii Tech support directly @ https://help.tobii.com/hc/en-us/requests/new and they should be able to deal with your case individually. Hopefully you get up and running soon!