@Grant This issue is unacceptable. I too have had this issue, starting only a week after I’d purchased the monitor. Tobii support wasted enough of my time that I can no longer return the monitor. This NEEDS to be escalated to someone of senior authority.
And yes, I’ve gone through all of the troubleshooting that Tobii support recommends. Even a fresh Windows install. Twice. In fact, I upgraded my system a few days ago, and I don’t even remotely have the same chipset (Intel 4770k -> Ryzen 7 2700x) and the issue still persists with a brand new install of Windows (on a brand new M.2 drive).
I think I can speak for all of us that own this monitor, that you guys need to tend to this issue, as it’s serious.