Home Forums Feature Requests 32:9 (Samsung Odyssey G9) support please!

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  • #19046
    Vincent Tuminello
    Participant

    I’ve heard about this technology for a while now and was thinking how awesome it would be paired with a super-ultrawide. Imagine my dismay when I learned that there is no support beyond 27″ 16:9 and 30″ 21:9.

    What is the technical reason for this?

    Please make a product that works with larger aspect ratio displays!

    #19053
    Grant [Tobii]
    Keymaster

    Hi @vulcan78, thanks for your feedback. ..we are constantly working to improve our eye-trackers to support ever larger screens however this requires a unique approach to ensure our high-quality accuracy is maintained. Whilst you *can* mount the tracker on a larger monitor, the accuracy outside of the recommended 27″ limit will be compromised, so it will depend on your needs how well this workaround suits you. For now, our official recommendation remains at 27″ until future models will be produced that retain the same quality and customer experience of our currently models. Best Wishes.

    #19453
    William Brons
    Participant

    Please, i need this aswell.

    When is it comming?
    Atleast tell me it’s talked about. it’s on the agenda?

    #19457
    Grant [Tobii]
    Keymaster

    Hi William, I am afraid we do not have a timeline available for future products, as stated you can mount the device on a large monitor, but accuracy cannot be guaranteed. Hopefully this workaround will serve you in the meantime. Best Wishes.

    #19460
    Eric
    Participant

    Thanks Grant, having purchased a Odyssey G9 myself as well and will be trying the Tobii Eye Tracker 5 aware that you do not support it yet, but still if you guys can check into supporting ultrawidescreen gaming that would be appreciated. I really don’t want to fall back to Track IR anymore and rather support a company that innovates in the field.

    #19477
    Grant [Tobii]
    Keymaster

    Hi @kaw1978, this thread might be use to you where a number of users describe how the managed to get the eye tracker mounted and working on larger monitors

    Ultrawide Monitors

    Check it out and let us know your thoughts!

    #19650
    Tom Hahn
    Participant

    Hi everybody, I’ll try to explain my question as good as I can.
    I’m using a Samsung C49HG90 and I have a question regarding the Tobii Eye Tracker 5. The resolution is equal to 2 27″ monitors.
    If I change the resolution for the game I’m playing, lets say ETS 2 to 1920×1080 so I’m only using 1 of the “2” inbuild monitors, do I still have the problems regarding the accuracy? The monitor handels the lower resolution in the way, that it puts the game I’m playing on 1920×1080 in the middle of the screen. So basically I got a 27″ monitor in the middle and nothing left and right. So if I mount the eye tracker like normal in the middle of the monitor it should work like I’m using a normal 27″ monitor?

    #19653
    Grant [Tobii]
    Keymaster

    Hi @topfi, interesting query! We have not tested this setup but if you run calibration on the Tobii device with the whole monitor enabled, it will place the calibration points on the extremities of the screen and return a faulty calibration.

    If however, it is possible to use NVidia (or similar) software to adjust the monitor resolution directly such that windows itself (And all subsequent application) run within the centre of the monitor at 1080p, then it should work ok. Please do try it out and let us know how you get on. Best Wishes.

    #19660
    Tom Hahn
    Participant

    Thanks for the fast answer @Grant. I don’t know if it’s possible to change the monitor resolution in the way you mentioned. Even if it’s possible to change the resolution to the centre of the monitor, it kinda looses the purpose I got it for. I mean it already looses the purpose, if I’m playing the game like I mentioned in my first comment, because I did’nt bought an ultra wide screen to play on 1920×1080.
    And 230€ just to try it out is too much for my budget. I think I’ll wait until you guys support ultra wide screens with Tobii eye tracker.
    Btw how are you guys doing on delevopment?

    Regards Tom

    #19661
    Grant [Tobii]
    Keymaster

    Hi Tom, okay understandable thanks for your feedback.. we are indeed constantly working toward supporting larger monitor setups however this generally requires a hardware solution rather than software to maintain our high accuracy, so, for the time being, I am afraid we must remain with our official size recommendations. Our apologies for any inconvenience. Best Wishes.

    #19796
    Dauran
    Participant

    Wow….. I watch vids on Tobii 5 and older, no vid you guys support and or sponser explains this. So i just bought a eye tracker that i cant even use for my desktop i got it for… I def would want a refund if this is a case software cant fix. Its not even accurate to where im looking even tho the calibration worked, not just once but 4 times. but as im typing this, the bubble is above what im typing.

    #19810
    Lewis Bright
    Participant

    I’m also looking at getting this monitor and eye tracker combo. I understand that it would be mean a brand new piece of hardware, I just also want to register my interest in this!

    #19834
    Grant [Tobii]
    Keymaster

    Hi Lewis! Thanks for registered your interest. We do endevour to support large monitors in the future however this requires new hardware solutions so unfortunately we cannot provide software workaround for current units.

    That being said, a number of users have shared their advice for using custom mounts to get the eye tracker operational on larger screens which you can check out @ https://developer.tobii.com/community/forums/topic/ultrawide-monitors/

    #20420
    Mathew Bean
    Participant

    I have the Odyssey G97, all that would or should need to happen if it is a hardware issue is as follows. Make the Eyetracker hardware and bracket – expandable or add 2 more trackers connected via detachable cables that can then be placed on the corners of the monitor and then deploy an AI feature in the calibration that integrates tracking the cursor and eyes to specific points of reference. I’d attempt to make a cracked version of the software but there are no real issues with it and it gets better with every new update and release. In conclusion, while it is a bummer that the eyetracker can not keep up with monitor growth as of yet… the hardware works flawlessly for what is the standard in the industry.

    #20438
    Grant [Tobii]
    Keymaster

    Thanks for your feedback Mathew, we are endeavouring to support larger monitors in the future, so we appreciate your patience.

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