Home › Forums › Eye Tracking Devices › [Solved] 4C core software fails at 50%
- This topic has 5 replies, 3 voices, and was last updated 6 years ago by matt.
- 16/02/2017 at 22:47 #6345joerg baierParticipant
Anybody seen this?
-Joerg19/02/2017 at 19:01 #6346Grant [Tobii]Keymaster
Hi @dnachip, could you kindly provide more detail as to your issue. Do you mean to say you are losing connection 50% of the time? In this case, please post your system specs (as detailed as possible) along with a list of installed Antivirus and/or firewall software installed.
With more information, we will be better placed to assist you. Thanks.19/02/2017 at 19:31 #6350joerg baierParticipant
It was the installation of the software that failed. After examining the install log file, I figured out that it was the Visual C++ 2015 redistributable that was missing. I installed it manually and the next Tobii software installation was successful. I don’t know why the installation did not automatically install the required redistributables. Thanks.
-Joerg21/02/2017 at 20:33 #6357Grant [Tobii]Keymaster
OK great, thanks for the update.18/03/2017 at 12:47 #6508mattParticipant
please help I’m having the same problem and have visual c++2015 installed18/03/2017 at 12:48 #6509mattParticipant
it keeps getting to 50% then shows (sorry something went wrong)
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