[Solved] 4C core software fails at 50%

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Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • 16/02/2017 at 22:47 #6345
    joerg baier
    Participant

    Hi,

    Anybody seen this?

    -Joerg

    19/02/2017 at 19:01 #6346
    Grant [Tobii]
    Keymaster

    Hi @dnachip, could you kindly provide more detail as to your issue. Do you mean to say you are losing connection 50% of the time? In this case, please post your system specs (as detailed as possible) along with a list of installed Antivirus and/or firewall software installed.

    With more information, we will be better placed to assist you. Thanks.

    19/02/2017 at 19:31 #6350
    joerg baier
    Participant

    Hi Grant,
    It was the installation of the software that failed. After examining the install log file, I figured out that it was the Visual C++ 2015 redistributable that was missing. I installed it manually and the next Tobii software installation was successful. I don’t know why the installation did not automatically install the required redistributables. Thanks.
    -Joerg

    21/02/2017 at 20:33 #6357
    Grant [Tobii]
    Keymaster

    OK great, thanks for the update.

    18/03/2017 at 12:47 #6508
    matt
    Participant

    please help I’m having the same problem and have visual c++2015 installed

    18/03/2017 at 12:48 #6509
    matt
    Participant

    it keeps getting to 50% then shows (sorry something went wrong)

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