[Solved] After update win10 not working

[Oleksandr]

Hello!
After update windows (10) – is not working.
Log (Tray-*.txt) :

2017-05-07 22:39:29,902 [1] ERROR System.AppDomain –
Application Unhandled exception: Unable to load DLL ‘Tobii.EyeX.Client.dll’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)
System.DllNotFoundException: Unable to load DLL ‘Tobii.EyeX.Client.dll’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at Tobii.EyeX.Client.Interop.EyeX.InitializeEyeX(EyeXComponentOverrideFlags flags, LoggingModel& pLoggingModel, ThreadingModel& pThreadingModel, SchedulingModel& pSchedulingModel, IntPtr pMemoryModel)
at Tobii.EyeX.Model.Environment..ctor(ILoggingModel loggingModel, IThreadingModel threadingModel, ISchedulingModel schedulingModel)
at Tobii.EyeX.Interaction.Foundation.InteractionHost..ctor() in D:\build\f1f54cb3c64ad990\Source\Tobii.EyeX.Interaction.Foundation\InteractionHost.cs:line 17
at Tobii.EyeX.Interaction.Foundation.Bootstrapping.ApplicationBootstrapper.Configure(String hockeyAppIdentifier) in D:\build\f1f54cb3c64ad990\Source\Tobii.EyeX.Interaction.Foundation\Bootstrapping\ApplicationBootstrapper.cs:line 54
at Tobii.EyeX.Interaction.Tray.Bootstrap.TrayBootstrapper.Configure() in D:\build\f1f54cb3c64ad990\Source\Settings\Tobii.EyeX.Interaction.Tray\Bootstrap\TrayBootstrapper.cs:line 80
at Caliburn.Micro.BootstrapperBase.StartRuntime()
at Caliburn.Micro.BootstrapperBase.Initialize()
at Tobii.EyeX.Interaction.Foundation.Bootstrapping.ApplicationBootstrapper..ctor() in D:\build\f1f54cb3c64ad990\Source\Tobii.EyeX.Interaction.Foundation\Bootstrapping\ApplicationBootstrapper.cs:line 35
at Tobii.EyeX.Interaction.Tray.Bootstrap.TrayBootstrapper..ctor()

Version 2.8. Try re-install – not help 🙁

[Grant [Tobii]]

Hi @olexandri, did you upgrade Windows 10 directly from an inferior Windows version (7, 8) ?

In some instances we have heard that this has caused issues with the most effective advice being a full clean install of Windows 10 on the system.. is this something you can try?

You might also try download an install monitor to try and remove completely any traces of Tobii software and attempt to install again thereafter.

[Oleksandr]

Hi @grant-rogers!
No, not upgrade from inferior version. Windows 10 automaticaly download and install new updates.
“Unable to load DLL ‘Tobii.EyeX.Client.dll’” But Tobii.EyeX.Client.dll exists in folders:

C:\Program Files (x86)\Tobii\Tobii EyeX Overview
C:\Program Files (x86)\Tobii\Tobii EyeX Config
C:\Program Files (x86)\Tobii\Tobii EyeX Interaction
C:\Program Files (x86)\Tobii\Tobii EyeX Intro

*Additional info: Windows 10 x64 Home SL build 15063.250 (version 1703)

“install monitor”

monitor? can you tell more, pls?

And “Tobii Eye Tracking Core Software” only x86 version?

[Grant [Tobii]]

Hi @olexandri, okay thanks for the clarification… so an ‘install monitor’ is software that will monitor any software installation with the purposes of later completely clean removal, which is something you can try.. Google will give you a list of such software for the Tobii Software. Of course, the alternative is to roll back your system, but that is hardly ideal.

Might be worth having a look through the updates to see if any stands out such as an upgrade for firewall or antivirus rules as well.

[Martin Chrzan]

Hi, @olexandri, I had the same problem which I solved by reinstalling VCRedist_vs2012 (yeah obvious :P) Try it out – https://www.microsoft.com/en-gb/download/details.aspx?id=30679

[Oleksandr]

@martinchrzan, thanks! Reinstalling VCRedist_vs2012 helped me to solve the problem!

[Grant [Tobii]]

Hi @martinchrzan, @olexandri, thanks so much for the assistance! Glad we can close this issue now.

[Author]

Posts