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- This topic has 1 reply, 2 voices, and was last updated 6 years, 9 months ago by Grant [Tobii].
- 09/06/2016 at 10:45 #5300Darren [Tobii]Participant
I am posting this on behalf of a SDK user who has been having browser troubles so he can not post himself.
> > I’ve got the sdk installed and can run the examples now. I have a
> > new issue which seems to be the Bonjour service not liking the way
> > that tobii has named the protocol for the network discovery socket.
> > The following error shows up in the Event Viewer when running the SDK examples:
> > Provider: Bonjour service
> > Event ID: 100
> > Desc: Bad service type in ._tetservercontrol._tcp.local. Application
> > protocol name must be underscore plus 1-15 characters. See <
> > http://www.dns-sd.org/ServiceTypes.html>
> > My current environment is:
> > Python 2.7.6 (64 bit)
> > pygtk-2.22.0-win-amd64-py2.7
> > pygobject-2.28.6-win-amd64-py2.7
> > py2cairo-1.10.0-win-amd64-py2.7
> > SDK: tobii-analytics-sdk-3.1.0-win-x64
> > eyex x controller
> > firmware 2.0.2-33638
> > controller core 2.0.9
> > controller driver 2.0.4
> > service version 18.104.22.16864
> > eyex config 22.214.171.1246
> > eyex interaction version 126.96.36.1990
> > When i try check for updates it wont update15/06/2016 at 10:58 #5321Grant [Tobii]Keymaster
Hi Darren, it would appear that the customer is confusing a number of different Tobii Components.
The Bonjour service is not used with the EyeX SDK but rather with the Tobii Pro Analytics SDK, which is not a connected product.
The customer seems to have both SDK installed on their system, and as the bonjour issue is known but not a problem for general operation, I am afraid I do not understand the overall issue they are having.
If the problem is relating to updating the Tobii EyeX software, then I would suggest trying to disable any firewall and/or antivirus software running and trying again.
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